The Customer Service Track
#1 – The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath, Dan Heath
#2 – Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series) by Walt Disney Company, Michael D. Eisner, Theodore Kinni
#3 – Build: An Unorthodox Guide to Making Things Worth Making by Tony Fadell
Each track includes three book synopses, delivered digitally.
Each synopsis comes with the audio recording of the synopsis presentation by Randy Mayeux, plus the multi-page, comprehensive synopsis handout.
Sit with pen in hand, play the audio on your SmartPhone or computer, and in about 25 minutes, take a dive into each individual book synopsis.
You may then decide to read the book for yourself. But, even if you don’t, these synopses will give you plenty to think about, and put into practice.